In the past week, social media in Boston has been trending with complaints about the Globe’s inability to deliver the paper.
In an attempt to ensure that the Sunday edition reaches readers, union leaders at the Boston Globe appealed to staff members to gather on Saturday night to help deliver the paper.
“We put so much time into finding stories, writing stories, reporting stories, but if people can’t read them, our work is lost – for those who want to read it in the physical paper”, a Boston Globe reporter told NECN.
He added that to “mitigate these short term delivery issues… more than two hundred Boston Globe journalists, business and operations staff, from general reporters in the newsroom up to the highest levels of leadership, are volunteering their time this holiday weekend to to help deliver tomorrow’s Boston Globe or assist fielding calls from readers”.
Volunteers will “get a route with a list of households with delivery instructions”, Steeves said.
Globe reporter and columnist Bella English worked at the Pembroke distribution center on Sunday. The company said it’s working with its new vendor to eliminate future delivery problems.
Early Sunday morning, the Globe’s vice president for consumer sales and marketing, Peter Doucette, confirmed that the paper had received “thousands of calls from customers” who missed their paper.
In a note to readers posted online Wednesday, the newspaper said it would offer full refunds to customers for papers that went undelivered.
Regarding home deliveries, he said, “we expect the process to improve not instantly, but steadily with each passing day and thank our customers for their patience”.
“I’m a Globe employee”. “My husband ran out and it was the Metrowest Daily News and still no Globe“.