Stop using Samsung Note7: OZ replacement stock from 21 September

Ariel Gonzalez recorded a YouTube clip of his Samsung Galaxy Note7 after it caught alight, saying he had plugged it in to charge – using the official Samsung charging cable – before it caught fire.

A week after Samsung announced that it has stopped selling its Galaxy Note7 and will be voluntarily providing a replacement phone to those that purchased it, the company has a new and urgent message: If you purchased a Note 7, turn it off and keep it off.

Though no reports of exploding Galaxy Note7’s have been reported in New Zealand, Samsung Electronics New Zealand has issued a “voluntary replacement of the phones sold in New Zealand and the Pacific Islands through various retailers and our online store”.

For more information on the Galaxy Note7 exchange programme, updates on programme details or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG. We have been working hard to get the wonderful Galaxy Note7 back in the hands of our customers to continue to enjoy.

Should users choose a Galaxy S7 model, Samsung will replace any Note7 accessories and give a refund for the price difference between the two devices.

Ariel Gonzalez’s burned out Samsung Galaxy Note7.

How will you be able to identify a safe new Note7 device?

“Customers who have elected a replacement Note7 will be contacted by their original place of purchase (be it Samsung or otherwise) from September 21 to coordinate the collection or delivery of their new device”.

“We sincerely hope for our passengers’ full cooperation, as the safety of everyone onboard our flights remains our utmost priority”, it added.

A man says his Samsung Galaxy Note7 exploded in his hotel room in Perth.