IPhones Shut Down Unexpectedly Due To Battery Problems (AAPL)

Apple says these iPhone 6s devices are shutting down unexpectedly for users; even when there is 30 or 40 per cent battery left on the smartphone.

The first problem, which the company claims affects iPhone 6s sets manufactured in September and October 2015, is a hardware one and requires battery replacement.

The employee also said they were getting several returns because of the battery issue but had no guidance from Apple on how to fix the problem until recently, so they ended up replacing phones instead of just the batteries, in most cases. Users can also access Settings General About on their iPhone 6s handset to find the serial number. We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support.

Apple should take responsibility and offer free battery replacement for all iPhones involved and make it easier for purchasers to avail themselves of the service, it said.

Apple says a defect caused during manufacturing is to blame for some iPhones randomly shutting themselves down.

But if you’re having the issue on an iPhone besides a 6S, sorry, but Apple can’t help you at this time.

This mistake resulted in these particular powerhouses degrading faster than normal ones do and gave way to random shutdowns. But do note, Apple will only replace your iPhone 6s battery if it is in working order.

Apple’s new tool will let users enter the serial number of their device and see if their device fits the bill.

“It’s important to note, this is not a safety issue“, Apple said. Strangely enough, it’s chosen to disclose the circumstances behind the issue via its Chinese website. It would seem that this is not a bug, but a sort of feature – as Apple says: “an iPhone is actually created to shut down automatically under certain conditions”.

However, reports also state that Apple is considering more than 10 prototypes for the iPhone, so, depending on how things go, a curved screen might not get the nod. The brand seems to have realized that, which is why it’s now rolled out a new serial number checker on the program’s page. The company has, however, agreed to continually monitor as well as analyze the customer reports.

BGR noted to look for the 4th and 5th characters in the serial number of your Apple iPhone unit.