Google also has to fix issues in its supply chain that kept supply tight with the current Pixel devices. Problems with the flawed mic may have been set off by dropping the phone in a way that doesn’t cause visible external damage, but breaks internal components. Regarding the problem itself, for the majority, it’s caused by a crack on the solder leading to the audio codec. The company blames one of the three microphones – the phone audio input and the ambient mics for these concerns.
I’m very sorry to hear that some of you are having the same problem with replacement phones and also that you aren’t getting the level of customer service that you should.
Do you think Google will indeed remove the 3.5mm audio jack from the Google Pixel 2?
Last year, people were quite angry and frustrated with Apple when the company released the iPhone 7 (which costs $649.99 from T-Mobile), together with the iPhone 7 Plus, quit the headphone jack. Since the issue is hardware based, the only way to resolve it is by sending the phone into warranty. “Once we receive the defective phone and verify the problem, the hold will be removed”. According to Rakowski, the forum thread makes the problem look much worse than it actually is, but he claims that there is a selection prejudice working. That is the faster option, but if that isn’t possible, you can return the phone directly to Google after which it will ship you a replacement phone. On the software side, Google has already expressed uncertainty over “Andromeda OS”, which means the device will be running Android 7.1.1 Nougat out-of-the-box.
Google employee Brian Rakowski acknowledged the issue on forum and said this is a hardware issue. “If you purchased the phone from another retailer, your best bet is to go back to that retailer as they can replace the phone more quickly”.
Considering Google will announce an update to the Pixel smartphones after showcasing a new Android update, there is a considerable amount of time before we actually get to see the devices.