Telstra’s Massive Nationwide Outage Is Now Fixed: Service Gradually Restoring

“It is an absolutely massive priority for us at the moment and we’d just like to thank customers for their patience as we try and resolve this”, he said.

As explained by McKenzie, the free data is an acknowledgement of the outage’s impact on customers, but it may well take more than this for Telstra to placate its customer base.

“We’re incredibly disappointed. It’s not OK”. They act as the messenger between data at Telstra’s core network to the access network where customers connect to.

Telstra said that its new product for emergency services called “Lanes” would not have been affected if it was online yesterday.

Early afternoon Tuesday, social media began to light up with customers of Australia’s largest telecommunications company, Telstra, complaining their landlines, mobile and Internet services were down across Australia.

Some customers were “put on the wrong one” which caused congestion, leading to the service problems, Telstra spokesman David Taylor told AAP.

‘Customers don’t need to do anything to receive the free data, it will happen automatically for all of our mobile customers’. This is an embarrassing human error. The said node is one of the nodes that is responsible for managing voice and data traffic between devices.

McKenzie would not be drawn on the number of customers affected, however, website aussieoutages.com tracked a high of 4,663 reports during the outage.

Telstra said in a statement it was investigating the problem.

IF YOU own a Telstra mobile phone, you won’t be able to call anyone right now.

Several customers took to social media to blast the telco, while others saw it as an opportunity to poke fun.

Ms McKenzie said normally this would not have been an issue, but because of human error the outage was caused.